Delivery & Returns
Orders placed Monday - Thursday will be next day dispatch.
Please note we do not post out on Saturdays, Sundays or bank holidays and in times of extreme busy periods orders can take a little longer to process than normal.
Your parcel will be sent via courier and in sealed cold boxes.
After dispatch orders usually take between 1-2 working days.
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. Where possible, please advise us of any problems within 7 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.
We’re afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us photographic evidence and detailed problem): firstname.lastname@example.org
13 High Street, Jedburgh, Scottish Borders, Scotland TD8 6AQ
Please note goods are freshly made up for orders on same day as dispatch and must be used or frozen within 3-4 days of receiving parcel.